Terms and Conditions

PAYMENT

Payment can be made by Bank Transfer, Cheque, or PayPal. Your personal details will not be passed on to a third party. Goods will be despatched once the payment has been received in full.

PRICES

Prices are given on the basis of cost at the time of publishing. Prices can be ammended at any time to reflect any changes that have occurred.

RETURNS

Please check your order when it arrives, and if you are not satisfied with your purchase, please contact me and return the doll within 10 days, in its original condition for an exchange or full refund of the purchase price. 

The postage charge is only refundable if the product is faulty.

Please note that the item is your responsibility until I have received it back. Therefore please retain the proof of postage.

Claims of damaged items, or shipment errors must be made within 7 days of receipt of an item.

HANDMADE ITEMS

All my Waldorf dolls are handmade. Each is unique, and therefore may vary slightly and the colours may appear differently in photographs and on the screen, compared to how they look in real life. As they are made to order, they are not available immediately. If you wish to have a doll immediately, please have a look at my  DOLLS IN STOCK page. This page does not appear on my website, if I have no dolls in stock.

GUARANTEE

Any doll sold by me that has broken through normal use within one year of purchase will be repaired at no charge.