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Terms of Service

Terms of service

TERMS of SERVICE

 

PAYMENT

Payment can be made by Bank Transfer, Cheque, or PayPal. Your personal details will not be passed on to a third party. Goods will be despatched once the payment has been received in full.

 

PRICES

Prices are given on the basis of cost at the time of publishing. Prices can be ammended at any time to reflect any changes that have occured in cost.

 

RETURNS

Please check your order when it arrives. If you wish to return any item, please contact me immediately, and return it within 10 days (from the date of receiving it.) I offer an exchange or full refund of the purchase price, provided the item comes back in its original condition. Postage costs will only be refunded for faulty or damaged items.

 

HANDMADE ITEMS

All my Waldorf dolls are handmade. Each of them is unique, and therefore may vary in details slightly.

As they are made to order, they are not usually immediately available. If you wish to have a doll immediately, please have a look at my "Dolls in stock".

 

GUARANTEE

Any doll sold by me that has broken during normal use within the time limit of 1 year of purchase will be repaired at no charge to the customer.

 

 

PRIVACY POLICIES

 

This site collects personal data 

 

 

We collect the following personal data from you:

 

- Orders – If you place an order on our website we will collect the details of your order, your name, email address, address, and if you choose to provide it, your phone number.

 

-Accounts – If you create an account on our website, we will collect your name, email address, address and phone number.

 

-Email updates – If you subscribe to receiving our email newsletter we will collect your name and email address.

 

-Information that is automatically collected – We use certain technologies that collect non-personally identifiable details about how our website is used, such as what pages you visit and how long you stay on them. 

Cookies make it easier for us to provide you with our service, with the usage of our service you permit us to use cookies.

 

Purposes of Processing and Legal Basis

-Orders – We will process your personal data in order to fulfil your order. We process this data on the basis that it is necessary in order for us to perform our obligations under our contract with you to fulfil your order. We will also process aggregated data in relation to the orders that are placed on our website, for the purpose of our internal business analysis processes. Our processing of such data is on the basis of our legitimate interests in operating and improving our business.

 

-Accounts – We process your personal data in order to provide you with the account feature on our website, which allows you to review your orders, manage your subscription to our email newsletter, and update the details we hold about you. We process this data on the basis of our legitimate interests in making the account feature available to you.

 

-Email updates – If you subscribe to receiving our email newsletter we will process your personal data in order to send you those emails, which will be on the basis of having received your consent to send you marketing emails.

 

-Information that is automatically collected – We process this personal data to help us understand how our website is being used and to help us make improvements to our website. To the extent that this involves the processing of personal data, it will be on the basis of our legitimate interests in making the website available and improving its services.


 

Personal Data that We Require You to Provide

You are required to provide certain personal data in order for us to enter into a contract with you for the purchase of goods on our website. Where information is required this is indicated during the checkout process. If you do not provide the required information, we will not be able to process your order.

 

Recipients of Data

We may disclose your personal data to various recipients in connection with the above purposes, including:

Service providers – Our website is operated by a third party service provider, who makes the website and its features available on our behalf. We also use other service providers in the context of operating our business, some of which may have access to your personal data in the context of providing those services. For example, we use various courier and shipping companies to deliver our goods to you.

 

Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. For example, where we have sold you a product, we may retain your details for the length of the warranty period in order to ensure that we can process warranty claims.

 

 

Withdrawal of Consent

When we process your personal data on the basis of your consent, you are free to withdraw that consent at any time. You can withdraw your consent to receive marketing emails at any time by clicking on the unsubscribe link in the email or logging into your account on the website. Please note that if you withdraw your consent we will not be able to continue providing you with our email newsletter.

 

Your Rights

You have the following rights, in certain circumstances, in relation to your personal data:

-Right to access data - You have the right to request a copy of the personal data that we hold about you, together with other information about our processing of that personal data.-Right to rectification - You have the right to request that any inaccurate data that is held about you is corrected, or if we have incomplete information you may request that we update the information such that it is complete.

-Right to erasure - You have the right to request us to delete personal data that we hold about you. This is sometimes referred to as the right to be forgotten.

-Right to a restriction of processing or to object to processing - You have the right to request that we no longer process your personal data for particular purposes, or to object to our processing of your personal data for particular purposes.

-Right to data portability - You have the right to request us to provide you, or a third party, with a copy of your personal data in a structured, commonly used machine-readable format.

In order to exercise any of the rights set out above, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Complaints

You have the right to lodge a complaint with the UK Information Commissioner’s Office (https://ico.org.uk/global/contact-us/) or your local supervisory authority.

 


 

 

 

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